Summary: We collect only what's needed to deliver your automation service. We don't sell your data. We use WhatsApp and third-party APIs only to power your automations. You can request deletion at any time.
1. Who We Are
iAutomate.in ("we", "us", "our") is an AI automation services company. We build and operate automated workflows including WhatsApp chatbots, calling assistants, ServiceNow integrations, Office 365 automation, and custom business workflows for our clients worldwide.
This Privacy Policy explains how we collect, use, and protect information when you use our website (iautomate.in), contact us, or engage us for automation services.
2. Information We Collect
We collect information in the following ways:
- Contact form submissions: Name, email address, phone/WhatsApp number, company name, and your message.
- WhatsApp communications: Messages you send to our business WhatsApp number, used solely to respond to your enquiry.
- Service delivery: For clients whose automations we build and operate, we may process customer data (e.g., contact lists, message content) strictly to deliver the agreed automation service.
- Website analytics: Anonymised browsing data such as pages visited, device type, and time on site (via privacy-respecting analytics).
- Cookies: Session cookies necessary for website functionality only.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and demo requests
- Build, deploy, and maintain the automation services you've engaged us for
- Send service-related communications (updates, maintenance notices)
- Improve our website and service offerings
- Comply with legal obligations
We do not use your personal information for unsolicited marketing without your explicit consent.
4. WhatsApp & Messaging Data
Our services rely on the official WhatsApp Business API (provided by Meta Platforms, Inc.). When we build WhatsApp automation for your business:
- Messages sent through automations we build are subject to WhatsApp's Privacy Policy.
- Your customers' phone numbers and message content are processed only to deliver the automation service.
- We do not store message content beyond what is necessary for the automation to function.
- Opt-out requests from your customers are honoured immediately.
All WhatsApp messaging through our platform complies with Meta's Business Messaging Policy and applicable data protection laws.
5. Data Sharing & Third Parties
We do not sell, rent, or trade your personal data. We may share data with:
- Meta (WhatsApp Business API): Required to deliver WhatsApp automations.
- OpenAI / AI providers: When AI-powered responses are part of your automation — only the minimum data needed for the AI response is sent.
- Cloud hosting providers: Your automation infrastructure runs on secure cloud servers. Data is processed within the agreed service scope only.
- Legal authorities: Only if required by law.
All third-party providers are contractually required to handle your data securely and only for the specified purpose.
6. Data Retention
- Contact enquiries: Retained for up to 2 years or until you request deletion.
- Client service data: Retained for the duration of the service agreement plus 12 months, unless otherwise agreed.
- WhatsApp message logs: Retained only as long as necessary for service delivery — typically 90 days unless contractually specified.
- Website analytics: Anonymised data retained for up to 24 months.
7. Your Rights
Depending on your jurisdiction, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to processing of your data
- Withdraw consent at any time (where processing is based on consent)
- Data portability — receive your data in a structured format
To exercise any of these rights, contact us at info@iautomate.in. We will respond within 30 days.
8. Cookies & Tracking
Our website uses minimal cookies:
- Essential cookies: Required for the website to function (e.g., session state). Cannot be disabled.
- Analytics cookies: Anonymised data to understand how visitors use our site. No personally identifiable information is collected.
We do not use advertising cookies or cross-site tracking.
9. Security
We take security seriously:
- All data in transit is encrypted using TLS/HTTPS.
- Access to client data is restricted to authorised personnel only.
- Our servers receive regular security patches and monitoring.
- We do not store sensitive financial information (e.g., card numbers).
While we implement industry-standard security measures, no system is completely immune to risk. We encourage you to use secure channels when sharing sensitive information.
10. Contact Us
For privacy-related questions, data requests, or concerns, please contact us:
- Email: info@iautomate.in
- WhatsApp: +91 98765 43210
- Website: iautomate.in/contact
We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.